Showing posts with label work. Show all posts
Showing posts with label work. Show all posts

Sunday, August 10, 2025

Repairing the cracks

After our road trip to Colorado last month, I noticed a tiny--probably smaller than the tip of my pinky fingernail--chip in my windshield. Having learned from experience, we immediately bought a windshield repair kit and patched up the crack to keep it from spreading. That gives me a certain degree of confidence that I will not have to replace the entire windshield for this one tiny ding. It is not really in my line of sight but my eye is drawn to it every time I get in my car, and I have been pondering that little pock mark quite a lot lately. 

The car I was driving prior to this one also had a small crack in the windshield. I didn't bother to repair it, since it wasn't in my line of sight and it didn't seem like too big a deal. But, over time, with cold winters and hot summers, the little crack started to spread. I still didn't bother to do anything about it, because it still wasn't in my line of sight and fixing it seemed like a waste of money. It seemed like a problem not worth investing in. But eventually, the crack made it's way across the entire windshield, and there came a day when it actually seemed like it could possibly be a little unsafe. Like if just the wrong kind of pressure was applied, the whole windshield would come crashing in. My now-husband, who I was just dating at the time, became concerned. And one day while I was at work, just before taking off on a long road trip with my kids, he hired a company to replace the entire windshield. It was a kind gift, and I was truly touched by the gesture and may have fallen a little in love with him as a result. Ignoring the problem wasn't making it go away, and I was thankful someone who cared about me stepped in to help when I clearly wasn't taking care of the problem on my own.

So why am I thinking about cracks in windshields, you ask? Well, it's because I can see the cracks in my life, and I have learned from experience that it is better to repair them while they are small than to wait until they spread to a point of destruction. Not all of them are impeding my ability to go about my days. But they are there and they are real. There are broken pieces doing their best to act with wholeness, integrity, kindness, goodness, and love. But they are still broken pieces with sharp edges and a propensity to spread to others and create potentially unsafe spaces if the work isn't done in a timely fashion. They are easy to ignore. Until they aren't. Small issues not dealt with become big issues that demand attention, sometimes in very unlovely ways. Cars are meant to be driven, and in driving them, dings will happen. In the same way, lives are meant to be lived and there will inevitably be some collateral damage. However, if you can find the tiny cracks--the toxic attitudes, the unhealthy mindsets, the learned destructive patterns, the emotional immaturity, etc.--and work to repair them before they become problematic, you might just be able to save the whole windshield. You may still be able to see the crack, just like I see the little ding every time I get in my car. But it is only a reminder of the hazards of the road and a messenger bringing a sense of gratitude that allows me to proceed with confidence, knowing it will not destroy me or harm the people I care about because it has already been dealt with. 

Saturday, August 20, 2022

Craft

If you know me at all, you know I truly love my job (most days). One of the things I love is the mission and values this company espouses and how well they line up with my personal mission and values of putting people first and making meaningful connections. I also love that Starbucks invests heavily in the training and continuing growth of its employees. To that end, this month the company has been providing special training sessions for all levels of employees across all of its stores, the theme of which has been "craft." I have been both a trainer and a trainee in various sessions and have found the topics insightful not only for work, but also for life. 

Many dictionaries define "craft" as "skill," but Starbucks expands the definition to mesh skill, care, and beauty. To me, this is a more accurate definition. The idea is that true craft is not just a technical skill, like being able to make a decent latte. True craft must involve the heart. And when that happens, beauty is created. According to all training materials I've ever seen, the company believes "craft" has much less to do with the act of coffee making than the ability to connect with people. The heartbeat of what I do every day--both professionally and personally--is human connection. This is my craft. And I want to make sure I hone my craft by practicing bringing skill, care, and beauty to every interaction I have with others. Sometimes this is difficult, but craft is not really ever something you are born with; it is something you have to develop. It's something you become good at through practice. So, if I want to see my craft perfected, I must be willing to put in the effort. I will not always get it right, but I will not give up trying. 

The parts of the training I've been involved in this month have had a particular focus on leadership and coaching. In the class I attended this week, we were asked to think of and share examples from our personal lives of coaching as "craft." I immediately thought of something to share. The football coaches at my oldest son's school hosted a football camp for moms of players last weekend. The head coach was the first to speak to us when we arrived. This man has Parkinson's, which causes his speech to be delayed, but his message came out clear. He stepped up to the front of the room, slowly and deliberately proclaimed the fact of his disease, and then said this: "This does not in any way affect my ability to coach your kids, and it certainly does not affect my ability to love your kids." This is a person who understands his limitations and owns them but who does not let those limitations keep him from his craft. With skill, care, and beauty his craft is accomplished daily. He obviously loves the game of football, but his craft is not simply teaching kids how to play or win the game, though he has the skills to do that and that is the job he was hired to do. Because he truly cares, his craft is made beautiful in the lives he touches year after year and through a ripple effect on other lives. His craft is not really about football, just as my craft is not really about coffee. Like this coach who invests his whole heart into the kids in his football program, the aim of my life is this: to own my limitations, but to not be limited by them, bringing skill, care, and beauty to every interaction I have with every person, thus perfecting my craft, both on and off the clock. 


What's your craft?